SerenitySpace

Privacy Policy

Effective Date: May 11, 2025

1. Introduction

Serenity Space is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and counseling services.

2. Information We Collect

  • Personal Information (name, email, phone number)
  • Health-related details you choose to share in sessions
  • Usage data (IP address, browser type, pages visited)
  • Cookies and analytics data

3. How We Use Your Information

  • To provide mental health and counseling services
  • To manage appointments and send reminders
  • To improve website experience through analytics
  • To comply with legal obligations

4. Sharing of Your Information

We do not sell your information. We may share it with third-party service providers (e.g., video call platforms, email services) bound by confidentiality agreements. We may also disclose your data when required by law or to prevent harm.

5. Data Security

We implement reasonable security measures including encryption and secure storage. However, no online service is 100% secure. Please share sensitive information responsibly.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Withdraw consent at any time
  • Request a copy of the information we hold
  • File a complaint with a data protection authority

8. Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can manage your cookie preferences in your browser settings.

9. Children s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated policy will be posted with a revised effective date. Continued use of our services implies acceptance of changes.

11. Contact Us

For any privacy-related questions, please contact: